Privacy Policy

Market Master Technologies LLC ("Market Masters Academy", "we", "us") runs marketmastersacademy.com. This policy explains what information we collect, how we use it, and your choices.

What we collect

• Information you give us: your name and email address when you sign up for the free training or a membership, what you write in a mentorship application (including the phone number you give for the call), and anything you send us by email, on Instagram (see Instagram messages below) or in the community.
• Your mobile number for texts, if you choose to give it: we only add a number to our text list when you tick the box asking for text messages. We keep the number, when you agreed, and the wording you agreed to. We do not sell or share mobile numbers or text-message consent with third parties for their marketing.
• Payment information: payments are processed by Whop. We never see or store your full card details.
• Usage information: basic technical data such as pages visited, country, device and browser type, and the link or ad that brought you here (for example UTM tags). Our own page counter uses a random visitor ID kept in your browser's storage. It is not a cookie and we do not link it to your name or email.
• Partner-link clicks: when you tap a partner link (for example to a broker or prop firm), we count the click: which link it was, where the click came from (for example a page, an email or a message), your country and whether you were on a phone or a computer. The link does not carry your name or email. The partner may pay us when you sign up or trade.
• Invite a friend: if you ask for an invite link, we keep your email with a short invite code and count how many friends joined the free course through it. If you join from a friend's link, we record which invite code you came from. The friend who invited you sees only their count, not your name or email.

How we use it

• To give you access to the free training, the PDFs and any membership you buy.
• To send you emails about your account, trading lessons, and offers such as the Live Room. You can unsubscribe from marketing emails at any time using the link in any email, or by emailing support@marketmastersacademy.com.
• If you opted in to texts, to send you recurring automated text messages such as "live now" alerts, reminders and offers. Message frequency varies and message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Agreeing to texts is never a condition of buying anything.
• To read and answer your Instagram messages and keep a record of our conversations with you (see Instagram messages below).
• To run the invite program and give the reward it offers.
• To see which partner links people use.
• To run, secure and improve the site and understand which content and ads work.

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the business, under their own privacy terms:

• Whop: accounts, memberships, community and payments.
• GoHighLevel / LeadConnector: our email, text-message and contact management system.
• ManyChat: automated replies when you message us on Instagram, and sending some of our own replies to your Instagram messages.
• Cloudflare: website hosting and security, and hosting for our own customer system, which keeps our contact records and your Instagram messages with us.
• Microsoft Clarity: page analytics and session recordings (see Cookies below).
• Vimeo and YouTube: embedded videos.
• Google Fonts: the typefaces used on the site.

Partners such as brokers and prop firms: we do not give them your name, email or phone number. If you sign up with one through our link, that firm collects your information under its own privacy policy. So that it can pay us, it may show us that someone signed up or traded through our link, and its reports to us may include details such as a name, an account number or how much was traded.

We may also disclose information if required by law or to protect our rights.

Instagram messages

When you message one of our Instagram accounts, your messages and our replies reach our own customer system through the official connection Meta gives businesses (Meta's Instagram API). Instagram is run by Meta, which handles your messages under its own privacy terms.

• What Instagram gives us about you: an ID that Instagram creates for you that works only with our account (an "Instagram-scoped ID"), your username and name, a link to your profile picture (it appears in our inbox, but we do not store it), your follower count, whether your account is verified and whether you follow us. We get these profile details only after you message us.
• Your messages: the text of your messages and our replies, your reactions, the buttons you tap in our automated messages, which of our links or ads started the chat (if one did), links to photos, videos, voice notes and other attachments you send, and when messages were sent, seen or unsent. Instagram does not give us your email address or phone number unless you tap a button in a chat with us that shares the ones on your Instagram profile. Otherwise we only have them if you give them to us, for example by typing them in a message.
• What we do not keep: copies of the photos, videos or voice notes themselves. If you mention us in your story, we keep only a note that you did, not the story's photo or video. If you unsend a message in Instagram after it reached our system, we delete its text and attachments too and keep only a note that a message was unsent. Older copies from GoHighLevel are not updated this way; email us and we will remove them.
• If our automated message reaches you first (for example after you comment on a post) and you never write back, we do not create a contact record for you. We keep a short copy of our own message for 30 days, and your Instagram-scoped ID (and, on an account that uses ManyChat, the details in the ManyChat point below) until you ask us to delete it.
• ManyChat: on an account where ManyChat sends our automated replies, ManyChat gives our system the ManyChat contact ID, Instagram ID, username and ManyChat chat link of everyone ManyChat has as a contact on that account, including people who only commented on a post and never wrote to us directly, so that our replies can go out through ManyChat. ManyChat can also give us an email address or phone number you gave in a ManyChat chat.
• Why we use it: to read and answer your messages, to keep a record of our conversations with you, and to link your messages to any other record of you in our customer system, for example as a member, a free training sign-up or a mentorship applicant. We do not sell it, and we do not use it to target ads or build ad audiences. We share it only as described in "Who we share it with" above. Messaging us does not, by itself, sign you up for our emails or texts.
• Where it is kept: in our own customer system, hosted on Cloudflare. It also holds copies of earlier Instagram conversations from GoHighLevel. The access keys Instagram gives us are stored encrypted. Only our founder, Ricky Andrade, and staff he authorizes can see your messages.
• How long we keep it: as long as we need it to answer you and to keep records of our business conversations, unless you ask us to delete it.

Deleting your Instagram data: email support@marketmastersacademy.com with your Instagram username and we will delete your Instagram messages with us and the profile details we got from Instagram, including the copies of earlier conversations that came from GoHighLevel and the ManyChat details described above. We also delete your contact in ManyChat and your Instagram conversations in GoHighLevel. Afterwards we keep only a coded marker of your Instagram-scoped ID, so that our system does not copy your old messages back in, and, if you had asked us to stop messaging you, a record of that request. If you message us again later, that starts a new conversation.

Removing our app: only our own Instagram accounts sign in to our app, "CRM Inbox", so if you have only messaged us, use the email above. If an account removes our app in Instagram's settings (under Apps and websites), Instagram tells our system and we delete the access it gave us. If an account asks Meta to delete the data our app holds, Meta sends that request straight to our system at https://crm.rickyandrade.com/hooks/instagram/data-deletion. That address is used by Meta, not a page for people to open. We act on every such request: we delete that account's access keys and connection details.

Cookies

The site and embedded tools (Whop checkout, videos, chat widget) may use cookies and similar technologies to work properly and to measure traffic. You can control cookies in your browser settings.

We use Microsoft Clarity to see how visitors use our pages (clicks, scrolling and anonymised session replays) so we can improve the site. Clarity masks what you type into forms and does not receive your name or email from us. It uses cookies and processes data as described in the Microsoft Privacy Statement.

How long we keep it

We keep your information while you have an account or relationship with us, and afterwards only as long as needed for legal, accounting or security reasons. For Instagram messages, see Instagram messages above.

Your choices and rights

You can ask to see, correct or delete your personal information, or opt out of marketing, by emailing support@marketmastersacademy.com. To stop marketing emails, use the unsubscribe link in any email. To stop texts, reply STOP to any text. To delete your Instagram messages with us, see Instagram messages above. Depending on where you live (for example California or the EU/UK), you may have additional rights, and we will honor valid requests as required by law.

Children

This site is intended for adults 18 and over. We do not knowingly collect information from anyone under 18.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

Questions: support@marketmastersacademy.com